Find a Restoration Company in Charlotte NC for Water, Fire, Mold and Storm Damage
Tell us what happened. We connect you with one independent local restoration company, and the referral costs you nothing.
Charlotte NC Restoration is a free referral service operated by Momentum Property Partners LLC. We are not a restoration contractor, insurance company, or public adjuster. We connect you with an independent local company, which may pay us a referral fee.
Get connected with a local company
First steps right now
Safety first. Do these while you wait to hear back.
- Get out if it is unsafe. If you smell gas, see sparks, or hear crackling, leave the house and call 911 from outside. After a fire, stay out until the fire department says it is safe to go back in.
- Shut off the water at the main. The main valve is often in the crawl space, near the water heater, or at the meter by the street. Turn it clockwise until it stops.
- Keep away from wet power. Do not step into standing water that may touch outlets, cords or appliances. If you can reach the breaker panel from a dry spot, switch off power to the wet rooms. If you can't, stay out and call your power company.
- Take photos for your own records. Before you move anything, take photos and video of each wet or damaged room, plus the item labels on anything ruined.
- Move what matters. Carry papers, photos, electronics and rugs to a dry room. Put foil or wood blocks under furniture legs that sit on wet carpet.
- Let the air in. If the weather allows, open windows to move air. For sewage water, keep kids and pets away and wear gloves and boots.
How it works
- Tell us what happened. Use the short form or call (980) 446-2664. It takes about a minute.
- We pass it to one local company. We send your request to one independent restoration company that serves your area. We don't send it to a list.
- The company contacts you. You talk with them directly about the job. Ask for a written estimate before any work starts. You decide whether to hire them.
Damage we can connect you for
Water damage
Burst pipes, leaking water heaters, roof leaks and wet crawl spaces. A restoration company can remove the water, dry the structure and check for hidden moisture.
Fire & smoke damage
Fire leaves soot, smoke odor and water from firefighting. A restoration company can clean, deodorize and help plan the rebuild.
Mold
Mold grows where moisture stays. A restoration company can remove it and help find the leak or damp spot that feeds it.
Storm damage
Wind, hail and fallen trees can open a roof or wall to the rain. A restoration company can tarp, board up and dry out what got wet.
Sewage backup
Sewage water carries germs, so it needs careful cleanup. A restoration company can remove it, clean and disinfect, and replace what can't be saved.
Rules and guidance that apply here
Straight from the source, so you know what applies.
It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.
Source: U.S. EPA, "A Brief Guide to Mold, Moisture and Your Home"
Bigger repairs, such as structural, electrical or plumbing work, can need a county permit. Ask the company who will pull it.
Permits will be issued to the person actually doing the work.
Source: Mecklenburg County, "Do I need a permit for my home improvement project?"
What to check before you hire
- Get a written estimate. It should list the work, the materials and the price before anything starts.
- Ask for proof of insurance. Ask for a current certificate showing liability and workers' compensation coverage.
- Sign a written contract. Check the contract for the scope, the price, the payment schedule and what happens if hidden damage turns up. Avoid paying the full price up front.
- Ask about IICRC S500 and S520 standards. S500 is the industry standard for water damage work, and S520 is the one for mold. Ask whether the company follows them on your job.
- Ask who pulls the permits. Structural, electrical and plumbing repairs can need a Mecklenburg County permit. The company doing the work should get it.
- Know how this service is paid.
Pros we refer may pay us a referral fee.
Coverage depends on your policy. For questions about your claim, contact your insurance company or agent. We do not handle, advise on, or negotiate insurance claims.
Areas we serve
Charlotte and the rest of Mecklenburg County, including Matthews, Mint Hill, Pineville, Huntersville, Cornelius and Davidson.
Common questions
How fast can someone come out?
Request help any time. Our form is open 24/7. Response times depend on the local company's availability. If water is still coming in, shut off the water at the main if it is safe to do so. When the company calls, ask when they can arrive.
Is this service free?
Yes. It is free for homeowners. Charlotte NC Restoration is a referral service, not a restoration contractor. We pass your request to one independent local company. That company may pay us a referral fee. Any price for the work itself comes from the company, so ask for it in writing before work starts.
Does homeowners insurance cover water damage in NC?
Only your insurance company or agent can answer that, so call them with any coverage question. We are a referral service, not an insurance company, insurance agent, or public adjuster, so we cannot tell you whether your policy covers water damage or what it would pay.
What should I do first after a pipe bursts?
Stop the water if you can: shut off the main valve, often near the water heater, in the crawl space, or at the meter by the street. Stay out of standing water near outlets. Take photos for your own records. Then move valuables out and open windows if the weather allows.
How long does water damage restoration take?
It depends on how much got wet and for how long. Drying can take several days, and repairs after that can take longer. EPA advises drying wet materials within 24 to 48 hours to help prevent mold, so starting quickly matters. Ask the company for a written timeline.
Do I need a professional for mold, or can I clean it myself?
EPA's mold guide says that in most cases you can clean an area smaller than about 10 square feet yourself. It suggests a professional when the damage came from sewage or other dirty water, and says not to run your HVAC system if you think mold is in it. Fix the moisture first, and ask any company about IICRC S520.
Water, fire, mold or storm damage?
Tell us what happened and we will connect you with one independent local restoration company. The referral is free.